COMMON QUESTIONS
ABOUT SECURITY AND ONLINE SHOPPING
Over the years, we've been asked several of the same important
questions regarding returns, shipping costs, tax, credit card
issues and security issues. Hopefully the below summary
will answer any that you may have.
Do you charge sales tax?
How do you ship your products?
How are shipping charges calculated?
What if I cannot find a product on the
site?
Do I have to purchase through the Internet?
Do I have to use my credit card on
the Internet?
What are your warranties?
How does your system provide security?
How do I know that my browser is in secure mode?
How do I return products?
Do you charge sales tax?
We are obligated by the state of Florida to add the county specific
sales tax for shipments to the state of Florida.
How do you ship your products?
Most of our items are shipped via UPS Standard Ground, but we
offer numerous alternatives in the shopping cart checkout.
Larger pallet orders will likely ship via common Carrier.
However, we are happy to make any arrangements that are required.
How are shipping charges calculated?
Shipping is calculated by our custom shopping cart shipping
application that sums up the weight, size of box and what we
can fit into a box. We are flexible and will accommodate
almost any shipping request. Orders to Alaska and Hawaii ship
via 2nd Day Air or Priority Mail. UPS Ground calculations
are not available for obvious reasons. Canadian orders
are sent via Canada Post or UPS World Wide. For Canadian
Post, tracking numbers are non existent and scheduled delivery
can vary widely. Duty fees and Canadian tax can be expected
when you collect your shipment.
What
if I cannot find a product on the site that you should be selling?
The selection of items on our site is an accumulation of items
that we feel are most innovative, useful, hard to find and popular.
If there is an item you would like us to consider, please email
us. My desire is to provide a one-stop shop for all your dryer
venting needs.
Do I
have to purchase through the Internet?
If you are not comfortable purchasing products through the Internet
please call us or fax your request to 800-308-9345 complete
with shipping, billing and items desired listed clearly. Phone
orders are welcome as well.
Do
I have to use my credit card on the Internet?
The Internet is a relatively new avenue for purchasing products.
We understand that. If you are not comfortable entering your
credit card through the web site, may we suggest you call or
fax us the order.
What
are your warranties?
Generally The Dryerbox product eludes the necessity of a warranty
by the nature of the product. On rare occurrences, The
Dryerbox may be damaged in shipment. Most of the time,
the nailing flange is bent and that can be easily straightened
out on the work bench. Some of our accessories are covered
by a warranty from the individual manufacturer and varies according
to their policies. Warranties cover defects from normal use.
Damage from abuse, neglect, and accidents are not covered under
the warranty. It is at the sole discretion of the manufacturer
to repair or replace defective merchandise.
How
does your system provide security?
Your information is secure. Our website secures all sensitive
information by using 128-bit SSL (secure socket layers) encryption.
You need a browser that supports SSL (Netscape Navigator or
Microsoft Internet Explorer; Version 3.0 or higher). If your
browser does not support SSL, you may want to upgrade to a version
that does.
Our digital certificate is issued by VeriSign, Inc., one of
the most well-known certification authorities. A digital certificate
is an electronic method that proves you are dealing with Dryerbox.com.
When you begin our checkout process, you will probably notice
that the padlock icon then appears. (Where it appears is dependent
on which browser and version you are using). This icon lets
you know that you have entered a secure section of the website.
How do I know that my
browser is in secure mode?
The secure mode identifier depends on the browser that you are
using. The following are some of the criteria:
1. The URL identifying the page will always begin with "https:"
versus the normal "http:".
2. A "closed lock" icon is present in the bottom right-hand
corner of your Microsoft Internet Explorer browser.
3. An "unbroken key" icon appears in the lower left-hand
corner of the Netscape Navigator browser.
What
is your return policy?
Returns are accepted within 30 days of purchase on all non-custom
products. Items must be in their original packaging and in re-sellable
condition. Credit is applied once the returned item is received
and inspected. Customers are responsible for all shipping charges
on non-defective product returns. Please contact us via email
or calling 888-443-7937 to obtain a "Return Authorization
Number".
RETURN INSTRUCTIONS:
Return the product, together with the original invoice or packing
slip and original packaging; postage paid to the closest fulfillment
center to you. Or at Express Logistics, Inc. 195
American Avenue, Glasgow, KY 42141 Phone: (270) 651-1662
or United Marketing Services at 1516 53rd St. Lubbock,
TX 79412 Phone: (806) 744-6740. Product must be shipped;
postage paid, within 3 business days of the initial telephone
contact with In-O-Vate Technologies Inc., via UPS (preferred)
or US Postal Service, first class certified, returned receipt
requested mail. In-O-Vate Technologies Inc. is not responsible
for non-receipt of any product, which was returned to us without
tracking abilities. Once returned product is inspected and re-stocked,
a credit will be issued to the original card for the original
sum of the product(s).
UPS Delivery Map
(estimate rates and projected delivery days)
UPS Ground Shipping Map |
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